How QuitNet Works

If you’ve been having trouble reaching a phone coach or trying to order NRT, or you’re seeing other members talk about these issues in the QuitNet feed, you’re not alone. Recently some of our members have faced some big challenges accessing these services. We sympathize, and our hope is that by talking about how QuitNet works behind the scenes, it will explain some of what you may be experiencing.

It helps to know that there are a few different ways people come to QuitNet. Some people find us on the web or in the app store and jump right in. We also have some folks who come to QuitNet because their company purchased the service for them. Some companies just purchase access to QuitNet. Some companies also purchase access to digital QuitNet coaches. And some companies pay an extra fee so they can offer their members access to phone coaches and/or free nicotine replacement therapy.

Some employers buy the QuitNet offering for their employees and then charge an extra fee to any smoker who doesn’t enroll in QuitNet and speak to a phone coach a specific number of times. If you’ve seen posts from members who seem frustrated about feeling forced to join the site, this is the reason why.

Which brings us to our current issues. We had a big employer purchase QuitNet and require every smoker on their staff to participate in certain QuitNet requirements before December 1, 2016 in order to be eligible for an insurance surcharge removal. As a result, many people are quickly trying to “complete the program” in the next few days before they get charged a lot of money. This is causing a backlog of people trying to reach coaches, and is causing delays in the coaching system which is making people understandably frustrated.

When we on the QuitNet team see that anything is wrong, we always try to fix it as soon as we can. Please know that we are doing the same with this problem, but it is complicated by all the pieces that need to work together.

We’re sorry that this time has been so frustrating for the QuitNet community, and we’re doing what we can to make things better. We believe that the feed should get back to more quit-related questions and content shortly. We thank you for your understanding and patience as we navigate these issues.

Note: An earlier version of this blog post contained some details that have been edited for clarity.

New version of the iOS app is here!

Great news for everyone who takes QuitNet on the go: the newest version of the iOS app is here!

The first thing you’ll notice is that it’s really easy to find what matters most. The buttons for the feed, messages, notifications, and your profile are on the bottom of the screen, instead of hidden in a menu on the side.

We’ve also added search to the top of the screen, so you can search for posts and people just like you do on the web version of QuitNet. 

A lot of QuitNet members said they wished the app had a link to the Quit Q&A. You got it! Tap the “More” menu, and you’ll find a link to the Quit Q&A.

Finally, we know that earlier versions of the app caused problems for some members. This new version is designed to give us details about problems you might have so we can solve them much faster. Thanks for all your patience as we work to make the app better and better!

If you haven’t already tried it, download the free app now.



Search is here!

Now there’s a whole new way to find what you’re looking for in QuitNet! Here’s how it works:

When you’re ready to search, click the magnifying glass in the upper right-hand corner of your screen. The box next to the magnifying glass will expand, and that’s where you type your search terms. When you’re done, click “Search.”

Your search results will appear in two separate tabs. People who match your results (either in their name, username or profile text) will appear in the People tab, and posts and comments that match your results will appear in the Posts and Comments tab. Once you find what you’re looking for, you can click to read a member’s profile or feed post, then come back to read the rest of your results. (Note: because you can now search for people from any page on the site, we’ve removed the member search from the profile page.)

And this is just the beginning, because more search features will be coming soon. For instance, Quit Q&A results don’t appear in search now, but we’re working on adding those in the coming weeks. We’re also working on adding the search feature to the QuitNet iOS app.

Happy searching!


Meet the pets of QuitNet!

What a year it’s been for the QuitNet community! Since the re-launch in March, the site has become a busy place that’s full of help, support, encouragement – and plenty of fur. Let’s end a great year by featuring some of the pets of QuitNet, who always wear their party hats proudly. . . and happily, since all pets love a smoke-free home! (We’re also including one feathered friend who flew by on the feed and fits in just right.)

Here’s to a happy, healthy, and smoke-free 2016!

Learn how to get free NRT with the QuitNet NRT Navigator

Did you know that some quit-smoking medications are FREE to almost anyone in the United States who has health insurance? It’s true!

Although some QuitNet members have a sponsored membership that includes free NRT, others don’t have that benefit. If you aren’t sponsored, don’t worry – you can still get free NRT with the QuitNet NRT Navigator!

The NRT Navigator gives QuitNet members (and anyone else who wants to quit smoking!) easy, step-by-step instructions on how to contact your insurance company, what to say, and which questions to ask. It’s a one-stop resource for getting the quit medication you need – at no cost to you!

(Already a QuitNet member? You can find the NRT Navigator on your Tools and Resources page.)